Broadsword Group Privacy Policy

Last Updated: 15/01/2025

Broadsword Group (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy outlines how we manage personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and in respect to “records” that contain personal information, which are held on behalf of Owners Corporations we manage, in compliance with the Owners Corporations Act 2006 and Owners Corporation Regulations 2018.

1. Scope

This Privacy Policy applies to:

  • Personal information collected via our website, broadswordgroup.com.au; and

  • Personal information collected and managed in the course of providing strata management and other associated services.

2. Information We Collect

We may collect and hold the following types of personal information:

  • Contact details such as names, addresses, phone numbers, and email addresses.

  • Details of property ownership or tenancy, including lot numbers and Owners Corporation membership.

  • Financial details, including payment information for levies and fees and bank account of suppliers for payment processing.

  • Electronic Data including IP Addresses that are automatically collected by our website.

  • Any additional personal information you provide to us directly or via third parties.

3. How We Collect Information

We collect personal information directly from individuals, including property owners, tenants, or authorised representatives.

In some cases, information about other individuals in a property may be provided to us by a single representative of an Owners Corporation. Where this occurs, the representative must ensure they have the consent of each individual to disclose their information to us.

4. Use of Information

We collect and use personal information for purposes including:

  • Managing strata properties and administering Owners Corporations.

  • Communicating with property owners, tenants, and third-party service providers (including providers of both physical and digital services).

  • Processing payments and maintaining financial records.

  • Complying with legal and regulatory obligations in compliance with the Owners Corporations Act 2006 and Owners Corporation Regulations 2018.

  • Marketing our services and providing relevant updates and offers.

5. Disclosure of Information

We may disclose personal information to:

  • Service providers and contractors who assist in our operations (e.g., maintenance providers, trade services, legal advisors, or financial institutions).

  • Technology partners who store and process data on our behalf, including accounting software and Owners Corporation portal software.

  • Regulatory bodies or as required by law.

  • Members of the Owners Corporation as necessary for strata management purposes.

  • An entity required at law to view records of an Owners Corporation that may contain personal information, in compliance with the Owners Corporations Act 2006 and Owners Corporation Regulations 2018.

6. Responsibilities of Owners Corporation Representatives

If you are a representative of an Owners Corporation providing personal information about other individuals to us, you must:

  • Ensure that the individuals are informed about this Privacy Policy.

  • Obtain their consent to disclose their personal information to us. Accept in such cases that the personal information is required to be shared or made available to an authorised entity in compliance with Owners Corporations Act 2006 and Owners Corporation Regulations 2018.

  • Ensure that the information provided is accurate and relevant.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing security measures for both physical records and electronic data.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.

9. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Information no longer required will be securely destroyed or de-identified.

10. Website Privacy and Cookies

Our website may use cookies and similar technologies to improve user experience, analyse site traffic, and identify users. By using our website, you consent to the use of these technologies. You can adjust your browser settings to disable cookies, but this may affect your experience on our site.

11. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

12. Governing Law

This Privacy Policy is governed by the laws of Australia and the state of Victoria. By providing personal information to us, you consent to this jurisdiction.

All services are provided to clients within Australia, and this website is intended solely for Australian users. We do not target users or accept responsibility for compliance with privacy regulations in jurisdictions outside of Australia, including the European Union. This limitation ensures we comply with Australian privacy standards and avoid conflicting obligations under other legal frameworks.

13. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Broadsword Group
PO Box 113, DONCASTER VIC 3108
Email: strata@broadswordgroup.com.au
Phone: 03 7073 2212

By using our services or providing personal information to us, you consent to the terms of this Privacy Policy. We reserve the right to update this policy at any time and will publish the updated version on our website.